{"id":5639,"date":"2019-11-06T09:23:56","date_gmt":"2019-11-06T06:23:56","guid":{"rendered":"https:\/\/v-gas.bg\/over-80-are-completely-satisfied-with-our-products-and-services\/"},"modified":"2019-11-06T09:23:56","modified_gmt":"2019-11-06T06:23:56","slug":"over-80-are-completely-satisfied-with-our-products-and-services","status":"publish","type":"post","link":"https:\/\/v-gas.bg\/en\/over-80-are-completely-satisfied-with-our-products-and-services\/","title":{"rendered":"Over 80% are completely satisfied with our products and services"},"content":{"rendered":"<p>The results of our survey &#8220;<a href=\"https:\/\/v-gas.bg\/en\/we-want-your-opinion-about-our-work-us\/\">Are you satisfied with V-Gas&#8217;s service?<\/a>&#8221; show that over 80% of respondents are completely satisfied with our products and services. The highest possible rating was given by 101 out of 125 customers and employees who use the company&#8217;s products and services. <\/p>\n<p><a href=\"https:\/\/v-gas.bg\/wp-content\/uploads\/2019\/11\/anketa-pic-1.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-1954\" src=\"https:\/\/v-gas.bg\/wp-content\/uploads\/2019\/11\/anketa-pic-1.jpg\" alt=\"\" width=\"660\" height=\"319\"><\/a><\/p>\n<p><em>Results of the survey &#8220;Are you satisfied with V-Gas&#8217;s service?&#8221;, <\/em><em>period: June-November 2019<\/em><\/p>\n<p>The survey consists of 21 questions covering the assessment of the service provided by the Finance and Accounting and Sales Departments; the Contact Center; the Order Acceptance and Delivery Planning Department; the technical control and installation specialists; the technical service, maintenance, and inspection specialists; and the drivers. All departments receive high ratings for service quality, with the highest number of respondents fully satisfied with the <em>Order Acceptance and Planning Department <\/em>(80.8%) and <em>Sales Department <\/em>(77.6%). <\/p>\n<p>The results of customer and employee assessments of statements about V-Gas&#8217;s service in general also show a high level of satisfaction:<\/p>\n<ul>\n<li><strong>105<\/strong> of respondents strongly agree with the statement &#8220;<em>The offers are accurate, clear, and transparent.<\/em>&#8220;<\/li>\n<li><strong>101<\/strong> of respondents strongly agree with the statement &#8220;<em>The products delivered are of good quality.<\/em>&#8220;<\/li>\n<li><strong>110<\/strong> of respondents strongly agree with the statement &#8220;<em>The delivery process is high-quality and secure.<\/em>&#8220;<\/li>\n<li><strong>82<\/strong> of respondents strongly agree with the statement &#8220;<em>The price of the products and services offered is adequate for the market.<\/em>&#8220;<\/li>\n<li><strong>108<\/strong> of those surveyed are completely in agreement with the statement &#8220;<em>I would recommend the products and services of V-Gas.&#8221;<\/em><\/li>\n<\/ul>\n<p><a href=\"https:\/\/v-gas.bg\/wp-content\/uploads\/2019\/11\/anketa-pic-2.jpg\"><img decoding=\"async\" class=\"alignnone size-full wp-image-1953\" src=\"https:\/\/v-gas.bg\/wp-content\/uploads\/2019\/11\/anketa-pic-2.jpg\" alt=\"\" width=\"647\" height=\"343\"><\/a><\/p>\n<p>Results of the survey &#8220;Are you satisfied with V-Gas&#8217;s service?&#8221;, period: June-November 2019<\/p>\n<p>Most respondents do not have specific recommendations, but some of them share that &#8220;your team is made up of professionals, fair and responsive people&#8221; and &#8220;I have no recommendations, it is a pleasure to work with them.&#8221;<\/p>\n<p>Unfortunately, a relatively low percentage of respondents (50.9%) learn about products and services from our website <a href=\"https:\/\/v-gas.bg\/en\/\">www. v-gas.bg<\/a>, which may be attributed to the fact that only 6.4% of those who completed the survey are between the ages of 21 and 32.<\/p>\n<p>We are extremely happy that the survey <em>&#8220;Are you satisfied with the service provided by <\/em><em>V-Gas?&#8221;<\/em>, <a href=\"https:\/\/v-gas.bg\/en\/98-of-v-gas-customers-appreciate-the-company-for-its-reliability-responsibility-and-commitment-in-performing-its-work-responsibility-and-commitment-in-fulfilling-the-commitments-it-has-made\/\">conducted among our customers<\/a>, proves their satisfaction with V-Gas products and services. We will continue to work towards providing high-quality and timely service. <\/p>\n<p><em>If you have any recommendations or questions for us, we would be happy to hear from you at: <a href=\"mailto:customer.service@v-gas.bg\">customer.service@v-gas.bg<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The results of our survey &#8220;Are you satisfied with V-Gas&#8217;s service?&#8221; show that over 80% of respondents are completely satisfied with our products and services. The highest possible rating was given by 101 out of 125 customers and employees who use the company&#8217;s products and services. Results of the survey &#8220;Are you satisfied with V-Gas&#8217;s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5640,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114,115],"tags":[],"class_list":["post-5639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current","category-homepage"],"_links":{"self":[{"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/posts\/5639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/comments?post=5639"}],"version-history":[{"count":0,"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/posts\/5639\/revisions"}],"wp:attachment":[{"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/media?parent=5639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/categories?post=5639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/v-gas.bg\/en\/wp-json\/wp\/v2\/tags?post=5639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}