The results of our survey “Are you satisfied with V-Gas’s service?” show that over 80% of the respondents are completely satisfied with our products and services. The highest possible rating is given by 101 of 125 customers and employees using the company’s products and services.
Results of the survey “Are you satisfied with V-Gas’s service”, Period: June-November 2019.
The questions in the questionnaire are 21 and cover the evaluation of servicing by the Finance and Accounting department; the contact center; department for receipt of requests and delivery planning; specialists in technical control and installation; specialists maintenance and inspections; drivers, etc. All units received high marks on the quality of service, with the highest number of respondents completely satisfied with the Request and Planning Division (80.8%) and the Commerce Department (77.6%).
The results of customer and employee evaluations of V-Gas’s service overall also indicate a high level of satisfaction:
- 105 of the respondents completely agree with the statement “The offers are accurate, clear and transparent.“
- 101 of the respondents completely agree with the statement “The products delivered are of good quality.“
- 110 of the respondents completely agree with the statement “The delivery process is quality and safe.“
- 82 of the respondents completely agree with the statement “The price of the offered products and services is adequate to the market.“
- 108 of the respondents completely agree with the statement “I would recommend V-Gas products and services.”
Results of the survey “Are you satisfied with V-Gas’s service?”, Period: June-November 2019.
Most of the respondents do not have specific recommendations, and some of them say “your team is professional, correct and responsive” and “I have no recommendations, it’s a pleasure working with them.”
Unfortunately, a relatively low percentage of respondents (50.9%) are informed about products and services from our website www.v-gas.bg, which can be attributed to the fact that only 6.4% of the respondents are between 21 and 32 years.
We are extremely happy that the survey “Are you satisfied with V-Gas’s service?” Conducted among our customers proves their satisfaction with V-Gas products and services. We will continue to work towards providing quality and timely service.
If you have any recommendations or questions, we would love to receive your email at customer.service@v-gas.bg